Pink House Creations
Frequently Asked Questions
Quick answers to what our customers ask most. Don't see your question below? Scroll down — we'd love to help.
What are your hours of operation?
We're open Monday–Friday, 9:00 AM–4:00 PM. We're closed on weekends, but you can message us anytime — we'll get back to you first thing the next business day!
What's your standard turnaround time?
Most orders are ready in 5–7 business days from when your order and artwork are confirmed. Need it sooner? Check out our rush options below!
Do you offer rush orders?
Yes! Need your order faster? We offer 48–72 hour rush turnaround for +25%, or 24-hour rush for +50% of your order total. Just let us know your deadline when you order and we'll confirm we can hit it.
💡 Tip: message us before ordering to lock in your rush slot
How does pricing and getting a quote work?
Most of our products — gang sheets, banners, tablecloths, and more — are priced right on the product page, so you can pick your size and quantity and check out instantly. Have something fully custom in mind? Request a free quote or send us a message with the details and we'll follow up within 1 business day.
What file formats do you accept?
We accept PNG (transparent background preferred), PDF, and high-resolution JPG files. For the sharpest print quality, upload artwork at 300 DPI or higher. Not sure your file is print-ready? Send it over and we'll double check for you.
What payment methods do you accept?
We accept all major credit and debit cards, plus Apple Pay, Google Pay, and Shop Pay. Checkout is quick, secure, and happens right here on our website.
How do I place an order?
Browse our shop, pick your product, choose your size and quantity, and upload your artwork right on the product page — then check out online! Have a fully custom project in mind? Request a quote or message us and we'll help you get it set up.
Still have a question?
We're happy to help — reach out and we'll get back to you soon.